FAQ

Ordering

How will I know if my order has been successfully placed?

You will receive an Order Confirmation email from Cole Haan. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain for your records. If for any reason you did not receive a confirmation email, please contact us

How do I cancel or modify my online order?

Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.

Why was my order cancelled?

If you’ve received notification from Cole Haan that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons, including item availability. Please contact us with questions or to place a new order.

Payments

How can I pay for my online purchases?

We offer a wide range of international payment options through our partner Stripe. The available payment options specific for your shipping country will be visible at checkout.

Do I have to pay sales tax when ordering online?

All applicable sales tax will be applied to your order at checkout.

The actual charge to your payment method will reflect all applicable country taxes calculated at the time your order ships.

My order was not processed and there is a charge on my account. When will the charge be removed?

If you used a credit card or debit card the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. This generally happens within 2 - 10 business days. For more information, contact your credit card company or bank to find out when the authorization will be released.

Returns

How can I return an item I purchased online?

Please refer to our Return Policy, and easy-to-follow steps for processing returns.

Products

Where does Cole Haan manufacture its products?

Cole Haan products are manufactured in the world's finest factories using the highest level of artisan craftsmanship and superior materials. Many products are handcrafted using time-honored techniques. Presently, products and materials are crafted in the United States, Italy, Brazil, Vietnam, China and India.

What if the product I want is no longer available online?

From time to time our popular styles sell out online, please info@colehaan.qa and they will be happy to suggest an alternative style for you to consider.

How do I choose the right size gloves?

Run a tape measure around the circumference of your hand at the knuckles. Do not include the thumb.

International Shipping

Does Cole Haan Qatar ship internationally? 

No, Cole haan Qatar does not ship internationally. Please visit Cole Haan's International Website here .